When you make a booking, we understand you may need to change your plan for unexpected reasons. It is possible to cancel, reschedule your booking, or upgrade your package. You can find the button ‘make a change’ on your booking page.
However, cancelling or rescheduling your booking in short notices may cause losses to your photographer. To make it fair for all parties concerned, charges maybe incurred for changes made close to the event. So it is best to notify us and your photographer as soon as possible. Unfortunately, changes within 24 hours before the shoot are not accepted.
The table below shows how cancellation and rescheduling charge works:
Package >72 hrs >24 hrs notice
0.5-1 hr No charge 40% charge*
2-3 hrs £30 50% charge
4-8 hrs £45 60% charge
*Charge is of total package price
If a cancellation is approved, any purchased add-on services (e.g. express delivery) will be refunded in full.