When you make a booking, we understand you may need to change your plan for unexpected reasons. It is possible to cancel, reschedule your booking, or upgrade your package. You can find the ‘Make a Change’ button on your booking page.
However, cancelling or rescheduling your booking at short notice may cause losses to your photographer. To make it fair for all parties concerned, charges may be incurred for changes made close to the event. It is best to notify us and your photographer as soon as possible.
For all shoot packages, you can cancel or reschedule anytime before your photographer is reserved. You will receive email notifications when your photographer is confirmed.
Once your photographer is reserved:
You can cancel or reschedule more than 72 hours before your shoot time, subject to an £18 photographer reservation fee.
Cancellations or reschedules made between 24 and 72 hours before the shoot will incur a cancellation charge, deducted from your refund.
Changes within 24 hours before the shoot are not accepted.
The table below shows how cancellation and rescheduling charges work:
Package >72 hrs >24 hrs notice
1 hr £18 30% charge*
2-4 hrs £18 40% charge
8 hrs £45 50% charge
*Charge is of total package price
If a cancellation is approved, any purchased add-on services (e.g. 24 hours delivery) will be refunded in full.